REVIEWS AND FEEDBACK
Below is a snapshot of the feedback we have received since 2016
We asked our customers to choose two words which would summarise their experience with us. Below are just some examples:
Percentage of our customers who gave us the top rating of Outstanding
POST TREK FEEDBACK
At the end of their treks, we encourage our customers to provide us with post-trek feedback to let us know how we went and what we could improve on. Below is a sample of the many hundreds we have received since we started in April 2016.
Thank you very much to all of you who have taken the time to provide a review!
Note: We offer complete privacy to anyone offering to provide a review. So we only use first names for the reviews which have been Ok'd for us to use publicly. Commonwealth law prohibits fake reviews. What you see below and across our website is 100% legit and made by 100% awesome human beings! No bots or bullsh*t.
CALMING & TRUSTWORTHY
WARM & CONNECTED
I couldn't be happier with choosing to go with LTTS. Your level of service, care, and commitment to the safety of your clients was outstanding. I felt total peace of mind knowing that if I needed assistance you were never far away, and very responsive to requests whilst I was out there.
Sarah, Solo Hiker, E2E, 2019
The values that this company stand for are brilliant. My experience with LTTS and Zak is something that is a big part of my story when people ask "How was your adventure?". I am so blessed to have had such a great experience. It was so nice dealing with Zak. His passion and care is so evident, we need more people in the world like him! Thank you so much!!!! I still can't wipe the smile off my face and am feeling quite in awe of my experience on the trail.
Alicia, Solo Hiker, E2E, 2019
I'm deeply impressed with LTTS and of your knowledge of off track hiking in the desert and northern places of Australia. What a beautiful country! As an experienced hiker from Nevada I was floored just by how experienced you dudes are. Viktor is the scariest and most imposing bikie looking hiker/instructor I have ever met (hahaha, sorry Viktor, I just had to say it!) but he was always genuine, courteous and professional in all of my interactions with him during the trek training courses and my eventual thru-hike on the trail. Thank you for everything!! My hike was amazing!!
Tahlia, Solo Hiker, E2E, 2019
I would give an outstanding but we only asked for the basic service (E2E Express Package) and didn't give the opportunity for LTTS to provide any more. We were experienced walkers and Larapinta Trek Support gave us exactly the right level of help that we needed. The fact that that they track our location via our spot and dropped out our food drops on time even when we were ahead of schedule was exceptional. Zak was professional and clearly experienced.
Elle. Duo Hikers, E2E, 2017
Organised, voluntarily supported one team member when he needed help, excellent value, supported our 13 year old grandaughter, without which she wouldn't have had this amazing opportunity.
Your comprehensive information on your website greatly assisted our planning and was one of the main reasons we initially chose LTTS. You clearly have a great passion for the sustainability of the Trail over making money.
Thank you from all of us!!!!!!!!!!!!!
Rita. E2E Trek, 2018
Newbie trekker so I didn't really have any expectations but the experience with your company was unexpectedly awesome. Zak is an outstanding liaison for your company and I hope he is being paid heaps! We were three fairly green-gilled girls walking together for the first time and he was friendly, kind and courteous. He didn't do a huge information dump on us and wasn't at all condescending. It was a great send-off into the wild and it was nice to know he totally had our backs in the event something went weird.
Brenda, Troika Hikers, E2E, 2016
We had the most wonderful experience, aided fully by the complete backup support of your company. When it became clear we did not have enough fuel, for instance, no problem: a bottle was supplied. When we changed itineraries because of weariness, no problem. Accommodated easily.
Our great experience was had in part because you told us we could do it. "Take your time, and you will come out the other side' - this was good advice to people doing something like this for the first time, and it stood us in great stead. We could take safe risks knowing there was a professional team at our backs
Tess. Duo Hikers, E2E, 2016
Nothing was ever a hassle and everything went smoothly with the staff being very accommodating. Very happy to recommend services to others and will definitely use LTTS again if I decide to do the Larapinta again.
The people I bumped onto on the track and who were using LTTS also only had positive comments to add with your service. Overall the experience was great - the fact the trip went off without a hitch just sealed the deal. Thanks LTTS for all your help - keep up the good work.
Cameron. Solo, E2E Trek, 2016
Your service has been prompt, knowledgeable, personal and always kind & friendly! It felt like everyone was not only doing their job extremely well but always went the extra mile. It was a pleasure to deal with you & very reassuring to know that you got my back! :)
Thank you once again for your support! My experience on the Trail would not have been the same without you! I am hoping to come back one day and do the Trail again and I already know who I'd happily ask for their support! :) All the best to all of you!
Caroline. Solo, E2E Trek, 2017
We received excellent advice and support in planning and undertaking the walk. Very professional. We felt we were in good hands.
Very helpful and accommodating to our needs
Derek. 4+ Group, HALF6 2016
From start to finish the quality of the service was outstanding. Originally making some enquiries over the phone to then booking the trip. I even needed an emergency re-supply. It was very personable which was such a refreshing change. I was dealing with Zak who just couldn't do enough to help out and make everything as easy as possible.
Doing Larapinta was one of the best things that I've done (and I've travelled the world extensively). The experience was made so much more enjoyable because of your great service. Just want to say thank you very much.
Craig. Solo Hiker, E2E, 2016
In our planning phase the online chat was a great , informative and friendly service. Once we were in Alice Springs, Zak spent time with us when dropping our food box and was relaxed, supportive and again informative - no question we had was treated as foolish or insignificant. We felt excited, reassured and clear about processes and services LTTS provided.
The face to your service was Zak, who was friendly, calm, went over and above with great service (coffee on our drop off, Birthday cake and cold drinks on pick up was very thoughtful - we will remember the beer next time - and offering a 'slow reentry' back into things after our wilderness experience - not being rushed and overly scheduled was perfect).
Nicola. HALF6. 2016
Felt incredible safe at all times knowing that we were being looked after by trail support. The transfers were flexible.
Our transfer driver was excellent! Provides great advice and made sure we felt comfortable with the upcoming walk
Anonymous, Solo E2E, 2017
Zac was unbelievable. He went above and beyond. He looked out for us and took great care of us.
Jody. Duo Hiker, E2E 2016
TRUE PROS. REAL DEAL
Viktor provided us with exceptional, professional and expert technical field support while we completed the Chewings Range Traverse, one of the hardest treks I have ever done ( and I have trekked cross country around the world). The pre-trek planning and 'calibration' was excellent. It ensured we were completely 'synchronised' for the rough, remote area trek, meaning all of our gear, equipment, clothes and everything down to spare batteries was checked, double checked and ticked off by the LTTS team. They don't compromise on thoroughness, safety and well being. If they notice you aren't prepared, they'll tell you straight. I recall and have always remembered what Viktor told me during the pre-trek brief. It has always stuck with me: "Its a lot easier now in the CZ ( Comfort Zone) to risk hurting your pride a little than it is coming to your aid out there and seeing just how much hurt your pride has caused you."
Michael. Chewings Traverse Trek. 2018
Everything was extremely well organised and our contact Zac had thought of everything (right down to some fresh fruit and a chocolate bar at the end of the hike)! Not only was the service well priced and the staff amazing, we always felt safe knowing that Zac was checking up on our progress through the trail log books. The transportation drop off/pick up was well organised and comfortable and all my questions were answered promptly and in detail in regards to both the Alice Springs area and the Larapinta Track.
Ella. Duo Hikers, HALF6, 2016
From start to finish the staff were professional, supportive, friendly and highly knowledgeable. Responsive to questions and phone calls. Went way beyond what we expected, including long supportive conversations about the hike, water, kit; adapting to our schedule and needs; giving us a lift to the start point; being up for changes to our drops and shifting things around; giving us fresh bananas and drinks on the final day; leaving a note in our drop box to explain a purchase we asked him to get (tomatoes and carrots). It was abundantly clear to us that LTTS is passionate about supporting its customers properly and professionally. Your website is also v good. Clear, well presented, and lots of good content.
Henry Duo Hiker, E2E Trek, 2017
Really excellent service from the time we contacted you with our first inquiry until the receipt of our key refund! Anastasia and Zak were extremely helpful, friendly and professional in all our interactions before, during and after our trek. LTTS really helped make our Larapinta trek one of the best hiking experiences we've had.
Steve. Duo Hiker, E2E Trek, 2018
You guys are amazing. To experience the rescue you guys did for that poor lady who fell at Spencer Gorge was incredibly humbling to witness.
Alison. Solo Hiker, E2E 2018
SOCIAL MEDIA PLUGS
Here’s where the amazing service from Larapinta Trail Trek Support came in. I’m standing on the side of the road, well off the trail. The LTTS transfer bus drove past heading out to the Redbank Gorge drop-off. Zak recognises me from a five-minute conversation five days earlier, turns the bus around, greets me by name and offers a lift if I’m still there when he’s heading back to town. I ended up getting a ride with a guy who was on a 2-month road trip after finishing uni. We chatted easily about travel for the hour into Alice Springs. In the afternoon Zak followed up with a call to check that I made it to town and offered a lift back out on Saturday morning.
A massive shoutout to @larapintatrailtreksupport for their professionalism but more so their random acts of generosity. I initially paid these guys to do my food drops and a pickup transport from the end of the Larapinta Trail back to Alice Springs but on return an act of kindness that I didn’t see coming and a welcome acknowledgement of their involvement with the defence force, police and emergency service personnel. It shows and didn’t go unnoticed. A team of straight shooters who live by sound values and standards supporting the adventurous community who cater for every level of hiker; from the newly experienced to the semi-experienced to the experienced yet to gain more experience. If you ever get out here, contact them for the support you may need. They are good value and worth your while. Thanks again.
You guys ROCK thank you LTTS
An amazing few weeks walking the Larapinta trail. Words and pictures cannot express how full and calm my heart and head are. A wonderful adventure with amazing support by #larapintatrailtreksupport